Peloton begins repairing touchscreens on its recalled treadmills

A Peloton Interactive Inc. Tread exercise machine for sale in the company’s showroom in Dedham, Massachusetts, the United States, on Wednesday, February 3, 2021.

Adam Glanzman | Bloomberg | Getty Images

Peloton said it will begin repairing its Tread machines, which were recalled earlier this year after reports of injuries.

Loosened screws caused the screen to fall off some of the treadmills available in the UK and Canada. Approximately 1,000 were sold in the United States, but the company was preparing for a major launch in its home area that has since been postponed.

Starting this month, Peloton said in an updated statement on its website that users can now schedule appointments to get the fix that ensures the touchscreen console stays connected to the device at all times.

Peloton said the repair was validated by an independent third party and approved by the US Consumer Product Safety Commission.

In May, Peloton voluntarily recalled its $ 2,495 Tread and the more expensive Tread + machines, which are listed for $ 4,295. The CPSC warned not to use the Tread + if small children or pets were around after a child was pulled under the machine’s belt and killed.

Peloton has since released a software update for its Tread + machine that adds a locking feature and requires entering a code to start the tape.

The company didn’t say when the machines would go on sale in the U.S.

Peloton stocks lost less than 1% in afternoon trading. The share has fallen by around 27% since the beginning of the year.