Delta airplane crashes on touchdown at Toronto airport, injuring at the least 15

First responders work at the Delta Air Lines plane crash site at Toronto Pearson International Airport in Mississauga, Ontario, Canada February 17, 2025.

Arlyn Mcadorey | Reuters

At least 15 people were injured after a Delta Air Lines regional jet crashed upon landing at Toronto Pearson International Airport Monday afternoon, officials said.

All 80 people on board — 76 passengers and four crew members — were evacuated from the plane, a CRJ-900 regional jet, after the accident, which occurred at about 2:45 p.m. ET, the Federal Aviation Administration said. Two people were airlifted in critical condition, according to Peel Regional Paramedic Services.

Emergency crews responded at the scene. Flights to the airport were temporarily halted but resumed as of 5 p.m. ET.

Delta said in a statement it was cancelling the remainder of its flights to and from Toronto Monday and issuing travel waivers to affected passengers.

“The hearts of the entire global Delta family are with those affected by today’s incident at Toronto-Pearson International Airport,” Delta CEO Ed Bastian said in the statement. “I want to express my thanks to the many Delta and Endeavor team members and the first responders on site.”

Delta Flight 4819, operated by the carrier’s regional subsidiary Endeavor, originated in Delta’s hub of Minneapolis–Saint Paul International Airport.

The Toronto airport said it had been expecting a busy day and a storm that dumped more than 8 inches of snow on the region, with an expected 130,000 travelers on board around 1,000 flights.

Weather reports showed wind of between 20 mph and 30 mph Monday, with gusts of up to 40 mph.

The Transportation Safety Board of Canada will lead the crash investigation, the FAA said. U.S. Transportation Secretary Sean Duffy said in a post on social media X that FAA investigators were en route to Toronto and that he is working with his Canadian counterparts to assist in the investigation.

The accident comes weeks after a fatal midair collision in January at Washington D.C.’s Reagan International Airport, which killed all 64 people on an American Airlines regional jet and another three people on board an Army Black Hawk helicopter.

Separately, the FAA was recently hit by layoffs spearheaded by President Donald Trump and Elon Musk’s Department of Government Efficiency, with several hundred air traffic controllers receiving firing notices over the weekend.

A U.S. Department of Transportation spokesperson told NBC News the FAA “continues to hire and onboard” air traffic controllers and that the agency has “retained employees” who perform critical safety functions.

Innovaccer launches AI brokers for docs, hospitals to repair burnout

Innovaccer CEO Abhinav Shashank.

Courtesy: Innovaccer

As doctors and nurses face historic rates of burnout, Innovacer says artificial intelligence is here to help.

The health-care data company on Monday announced a suite of AI agents that are designed to automate repetitive, “low-value” tasks for clinicians. 

“We just don’t have enough capacity in the health system to really serve everyone to the degree that they deserve,” Innovaccer CEO Abhinav Shashank told CNBC in an interview. “The need for an agentic workforce to supplement our caregivers is really, really high.”

AI agents can complete specific assignments without human intervention. They’re sweeping across all industries as the next phase of AI takes root, and are of particular importance in health care due to burnout, labor constraints and the amount of administrative work required of medical practitioners. A shortage of 100,000 critical health-care workers is expected by 2028, according to consulting firm Mercer.

Clinicians spend nearly nine hours a week on documentation alone, according to an October study from Google Cloud.

Shashank co-founded Innovaccer in 2014 to build a platform that could streamline information exchange across the health-care system. In recent years, the company has been building additional applications that can help doctors, care managers and administrative staff work more efficiently. 

Innovaccer serves more than 60 million patients in the U.S. each day, spread across more than 100 health systems. The company announced a $275 million funding round in January, from investors including Generation Investment Management, co-founded by Al Gore, Kaiser Permanente and Microsoft’s M12.

The company’s suite of AI agents is called Agents of Care. It initially includes seven different agents, though Shashank said Innovaccer will add more over time. The company also plans to open up the platform so startups and customers can build their own agents, he added. 

Innovacer shared demo videos with CNBC of its agent for protocol intake and another for referrals.

For protocol intake, Innovacer collects basic information from patients and can coordinate care manager follow-ups, the company said. It’s voice activated and calls patients by phone to ask questions like, “Can you please tell me in your own words what brought you to the emergency room?;” “Did your doctor clearly explain your diagnosis to you?;” and “Have you noticed any changes in your pain levels?” 

The agent converses with the patient in a natural cadence and can respond to specific details and problems. In the demo, a patient had fallen and hurt her ankle and was having trouble getting her pain medication. The agent said it would share that information with a care manager and scheduled a followup call for later that day.  

The referral agent is also voice activated and calls patients to connect them with the right specialists. In the demo, the agent helped a patient select a date and time for an appointment with a cardiologist and added a reminder to bring her photo ID, insurance card, a list of medications and relevant medical records. 

Innovaccer’s other new agents are for automatically booking and managing appointments and for providing 24-hour support for patient inquiries.

Shashank said if the company does its job well, its agents could help bring more care to patients and reduce clinician burnout in a “very meaningful” way. 

“If AI can have an impact anywhere, health care is the one place where it’s really, really needed,” he said. 

The company has been testing the agents at five health systems. Shashank said the agent for protocol intake has been the most popular so far since calling and checking on patients can be so time consuming.

Innovaccer is rolling out the suite to its existing customers, and said it will be widely available in two to three months.

WATCH: AI agents key at CES 2025

Younger Thug Drops THIS Response To Success Of Drake’s Album

Drake just dropped his album with PartyNextDoor, and even with all the beef he’s had in the industry, some artists are still hyped to see him win. Young Thug is definitely one of them! Thugga dropped a reaction after Drizzy locked in the #1 spot with his joint album with Party, ‘$ome $exy Songs 4 U.’

RELATED: Oop! Drake Addresses His Rap Beefs & Thanks 21 Savage Stickin’ By Him On New Album

Young Thug Celebrates The Success Of Drake & PartyNextDoor’s Album

Young Thug hit up X (formerly Twitter) to hype up his man’s big win after the joint project dropped on Friday, Feb. 14. Thugga was clearly excited about Drizzy snagging the #1 spot, writing, “That boy back number one” with a goat emoji.

Although Thugga didn’t drop Drake’s name, fans caught on quick once the stats started blowing up online.

Social Media Weighs In

The Roommates wasted no time filling The Shade Room’s comment section with reactions to Young Thug’s post. A lot of folks agreed — beef or not, Drake is still HIM.

Instagram user @myajasmineeee wrote, I mean he still is Drake we can like both chile.” 

Instagram user @xoxo.coraea wrote,Idc what people say Drake and Kendrick is two different kinds of music within the same genre. You can like both.” 

While Instagram user @charii_new1 wrote, The Drizzy hate is only online 🙄” 

Then Instagram user @delvay_ wrote,That lil beef never made Drake #2 in the first place the hell😂😂” 

Another Instagram user @therealbabyjuu wrote, We not gone act like the rap beef killed Drake 😒 Drake is HIM.” 

Instagram user @whosaidwhattowhoo wrote, Look at y’all switching up lmao.” 

While another Instagram user @1rxchtre wrote,Kendrick is a real rapper that don’t file lawsuits in a beef tho 🔥🔥” 

Instagram user @therealdrillajas wrote, Who said he was out the game he just lost that battle relax.” 

Lastly, Instagram user @legally_lexy wrote, Period!! Y’all obsession to see him fail because of one damn song kmt.” 

Drake Thanks 21 Savage For Holding Him Down

Young Thug isn’t the only one currently holding Drake down. 21 Savage has also had his back too! As The Shade Room previously reported, the Canadian rapper even gave Savage a shoutout on their collaborative track, ‘Gimmie A Hug,’ crediting the rapper for checking on him during hard times. “Savage you the only n***a checking on me when we really in some sh*t, brudda,

RELATED: To Be Clear! Social Media Pops Off After Drake Ends First Tour Show With THIS Reminder (VIDEO)

What Do You Think Roomies?

Eric Adams prosecutor quits DOJ over case dismissal order

Danielle Sassoon, assistant US Attorney for the Southern District of New York, left, arrives at court in New York, US, on Thursday, March 28, 2024. 

Yuki Iwamura | Bloomberg | Getty Images

A seventh federal prosecutor resigned Friday over the Department of Justice’s controversial order to dismiss criminal corruption charges against New York Mayor Eric Adams.

The prosecutor, Hagan Scotten, in a blistering letter to top DOJ official Emil Bove, said “I expect you will eventually find someone who is enough of a fool, or enough of a coward, to file your motion” to dismiss the Adams case.

“But it was never going to be me,” wrote Scotten, who had been the lead prosecutor in Adams’ case for the U.S. Attorney’s Office for the Southern District of New York.

On Thursday, Scotten’s boss, acting U.S. Attorney Danielle Sassoon resigned in protest over Bove’s order to toss the case.

Within hours of Sassoon quitting, five top prosecutors at the DOJ resigned, rather than execute Bove’s order.

Scotten, a Harvard Law School grad and U.S. Army veteran who served in Iraq, had been placed on administrative leave by Bove on Thursday, along with another prosecutor on the Adams case, Derek Wikstrom.

Bove in a letter to Sassoon said he was taking that step after she indicated that Scotten and Wikstrom agreed with her decision to refuse to drop the case, and were “unwilling to comply with the order to dismiss this case.”

Bove said the prosecutors would be investigated by Attorney General Pam Bondi and the DOJ’s Office of Professional Responsibility for their conduct, along with Sassoon. Bondi then would determine if Scotten and the prosecutors should be fired, Bove wrote.

This is breaking news. Please refresh for updates.

Trump denies meddling in Eric Adams case as prosecutors stop

Danielle Sassoon, the acting U.S. Attorney for the Southern District of New York, exits court in New York on Oct. 5, 2023.

Stephanie Keith | Bloomberg | Getty Images

President Donald Trump on Thursday denied instructing the Department of Justice to dismiss a criminal prosecution of New York City Mayor Eric Adams.

Trump’s denial came as the top federal prosecutor in Manhattan and five senior DOJ officials in Washington, D.C., resigned over an order to toss out the case against Adams, which was issued by a top DOJ official who previously represented Trump in his own criminal case.

“I didn’t,” Trump said at the White House when asked by a reporter if he requested the dismissal for Adam’s case.

“I know nothing about it. I did not,” Trump added.

Emil Bove, the high-ranking DOJ official who ordered the dismissal, said the DOJ would take over the case from the U.S. Attorney’s Office for the Southern District of New York and file a motion in Manhattan federal court to dismiss the charges against Adams.

Danielle Sassoon, the acting U.S. Attorney for the Southern District of New York, was the first prosecutor to refuse to dismiss the case against the mayor, who sought to curry favor with Trump after being indicted last fall.

Sassoon in a letter to Attorney General Pam Bondi strongly disagreed with Bove’s order and the rationale for it. She said Adams’ lawyers at a meeting with her and Bove had repeatedly “urged what amounted to a quid pro quo” in which the mayor supported Trump’s immigration enforcement efforts in exchange for the case’s dismissal.

“The idea that there was a quid pro quo is a total lie,” Adams’ lawyer Alex Spiro said in a statement. “We offered nothing and the department asked nothing of us.”

Sassoon also said her prosecutors had been prepared to seek an indictment of Adams on additional charges related to his alleged destruction of evidence and his instructing others to do so and provide false information to the FBI.

Within hours of Sassoon resigning, Adams announced that he would sign an order allowing federal immigration officers into the Rikers Island jail complex in New York City.

“This is a deal made with the devil to try to roll back our city’s longstanding sanctuary laws and policies — policies that allow all New Yorkers to live freely while improving everyone’s public safety,” said Murad Awawdeh, CEO of the New York Immigration Coalition, in a statement.

“Eric Adams has no integrity,” Awadeh said. “He just made himself complicit with the Trump administration’s detention to deportation pipeline in exchange for a Department of Justice promise to squash the five-count federal corruption charges against him.”

Sassoon, 38, told Bove that the prosecution team responsible for Adams’ case agreed with her decision not to dismiss the case, according to a scathing letter Bove sent her Thursday, which NBC News obtained.

Bove in that letter said the prosecutors on that team have been placed on administrative leave pending investigations by Attorney General Pam Bondi and the DOJ’s Office of Professional Responsibility, to determine if they should be fired or disciplined.

After Sassoon refused to dismiss the case Thursday, the matter was reassigned to John Keller, the acting head of the DOJ’s Public Integrity Section, who also refused to dismiss the case and then quit, NBC reported.

The Public Integrity Section oversees cases involving bribery of public officials.

Acting DOJ criminal division chief Kevin Driscoll also resigned Thursday after refusing to accept the Adams case.

At least three other senior officials in the DOJ’s Public Integrity Section quit after that following a meeting with the deputy attorney general.

Acting Chief of the Public Integrity Section John D. Keller.

Source: Department of Justice

The criminal case against Adams has not been dismissed as of Thursday afternoon.

Adams was indicted in September by a grand jury in U.S. District Court in Manhattan on charges related to alleged bribery, fraud and a decadelong campaign contribution scheme.

On Monday, Bove, who is a former criminal defense lawyer for Trump, ordered Sassoon to dismiss the case against Adams.

NBC on Thursday obtained a letter from Sassoon in which she wrote, “I attended a meeting on January 31, 2025, with Mr. Bove, Adams’ counsel, and members of my office.”

“Adams’s attorneys repeatedly urged what amounted to a quid pro quo, indicating that Adams would be in a position to assist with Department’s enforcement priorities only if the indictment were dismissed,” Sassoon wrote.

“Mr. Bove admonished a member of my team who took notes during that meeting and directed the collection of those notes at the meeting’s conclusion.”

Bove, in his own letter Thursday to Sassoon, acknowledged her resignation and her refusal to follow his order.

“This decision is based on your choice to continue pursuing a politically motivated prosecution despite an express instruction to dismiss the case,” Bove wrote in the letter.

“You lost sight of the oath that you took when you started at the Department of Justice by suggesting that you retain discretion to interpret the Constitution in a manner inconsistent with the policies of a democratically elected President and a Senate-confirmed Attorney General,” Bove wrote.

Deputy Assistant Attorney General Kevin Driscoll.

Source: U.S. Department of Justice

Bove’s letter says that he had directed Sassoon to dismiss the prosecution of Adams “based on well-founded concerns regarding weaponization, election interference and the impediments that the case has imposed on Mayor Adams’ ability to govern and cooperate with federal law enforcement to keep New York City safe.”

The letter says the DOJ’s investigation of Adams “was accelerated after Mayor Adams publicly criticized President Biden’s failed immigration policies.”

“Based on my review and our meetings, the charging decision was rushed as the 2024 Presidential election approached, and as the former U.S. Attorney appears to have been pursuing potential political appointments in the event Kamala Harris won that election,” Bove wrote.

Sassoon told SDNY staff in an email, “Moments ago, I submitted my resignation to the attorney general.”

“As I told her, it has been my greatest honor to represent the United States and to pursue justice as a prosecutor in the Southern District of New York. It has been a privilege to be your colleague, and I will be watching with pride as you continue your service to the United States.”

Sassoon had been the lead prosecutor at the fraud and conspiracy trial of Sam Bankman-Fried, the former head of the failed cryptocurrency exchange FTX. Bankman-Fried was sentenced last March to 25 years in prison.

Neuralink competitor Paradromics companions with Saudi Arabia’s Neom

Paradromics’ Connexus Brain-Computer Interface.

Courtesy: Paradromics

Texas-based neurotech startup Paradromics on Wednesday announced a strategic partnership with Saudi Arabia’s Neom and said it will establish a Brain-Computer Interface Center of Excellence in the region.

Neom is a developing area within northwest Saudi Arabia that’s touted as “a hub for innovation,” according to its website. The area’s strategic investment arm, the Neom Investment Fund, led the partnership. Paradromics declined to disclose the investment amount.

Paradromics is building a brain-computer interface, or a BCI, which is a system that deciphers brain signals and translates them into commands for external technologies. The company will work with Neom to “advance the development of BCI-based therapies” and set up the “premier center for BCI-based healthcare” in the Middle East and North Africa, it said in a release.

“Working together, we can accelerate the rate of innovation in BCI and expand access to impactful BCI-based therapies.” Paradromics CEO Matt Angle said in a statement.

Paradromics is one of several companies racing to commercialize BCIs, including Elon Musk’s startup Neuralink. Earlier this month, Neuralink announced it has implanted three human patients with its technology, according to a blog post. Precision Neuroscience and Jeff Bezos and Bill Gates-backed Synchron have also implanted their systems in humans.

None of these companies have secured the FDA’s final stamp of approval.

Paradromics’ BCI, the Connexus Brain-Computer Interface , formerly known as the Connexus Direct Data Interface, is an array of tiny electrodes designed to be implanted directly into the brain tissue. The system could eventually help patients with severe paralysis regain their ability to communicate by deciphering their neural signals. 

The company is gearing up to launch its first human trial this year, and announced its official patient registry in July. Paradromics’ technology has not yet been approved by the U.S. Food and Drug Administration, and it still has a long way to go before commercialization. In 2023, the company received the FDA’s Breakthrough Device designation, which aims to help accelerate the go-to-market process.

Watch: Inside Paradromics, the Neuralink competitor hoping to commercialize brain implants before the end of the decade

CFPB employees purge begins with dozens of staff terminated

Acting director of the Office of Management and Budget Russell Vought speaks with reporters during a press briefing at the White House in Washington on March 11, 2019.

Jonathan Ernst | Reuters

The Consumer Financial Protection Bureau sent termination notices to several dozen employees late Tuesday, according to people with knowledge of the situation.

The affected staff were mostly those with probationary status, said the people, who asked for anonymity to speak candidly after orders to stop all agency work, including speaking with reporters.

Being on probation means the employee is in a trial period, often lasting a year or two, after starting a new government position, and does not reflect performance, the people said.

The move comes amid a broader effort under President Donald Trump to trim federal staff. The Office of Personnel Management asked federal agencies for lists of all recently hired workers because they are the easiest to terminate, NBC News has reported. That has stoked fears of layoffs at places as disparate as the Federal Bureau of Investigation and the Environmental Protection Agency.

CFPB staff have been on edge since late last week, when operatives of Elon Musk’s Department of Government Efficiency gained access to the agency. The CFPB headquarters have since been shuttered, while employees were told by acting CFPB director Russell Vought not to do any bureau work. Both Musk and Vought have called for the elimination of the CFPB.

‘First salvo’

“This is an unlawfully-executed mass firing,” said Johanna Hickman, senior CFPB litigation counsel who said she received the agency’s dismissal notice. “It’s almost certainly the first salvo in the dismantling of this agency, and a significant percentage of the federal workforce.”

Hickman, who said she started in her CFPB role in June of 2023, said the agency’s new leadership didn’t follow established federal protocol for dismissing probationary employees. “A lot of us are prepared to fight, and we are examining all our legal avenues,” she said.

The terminations have sowed more confusion at the bureau, as several of those being laid off had already accepted federal buyout offers, said one of the people.

Some being dismissed received form letters that did not include their specific names and titles, but left some fields filled with generic placeholders, said this person.

“Unfortunately, the Agency finds that you are not fit for continued employment because your ability, knowledge and skills do not meet the Agency’s current needs,” the CFPB told some who were dismissed, according to people who received the notices.

The terminations hit the CFPB’s enforcement division in particular because of a push under former director Rohit Chopra to boost hiring of enforcement lawyers, said another person. The agency had about 1,700 employees before the job cuts.

The CFPB declined to comment.

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Khloe Kardashian Predicts Which Sister Will Have a Child Subsequent

Is the Kardashian-Jenner family expanding once again?

Not yet, but Khloe Kardashian—who shares kids True Thompson, 6, and Tatum Thompson, 2, with ex Tristan Thompson—is making a prediction about which family member will have a baby next.

“Not me,” she recently assured E! News’ Justin Sylvester, before predicting sister Kourtney Kardashian—mom to Mason Disick, 15, Penelope Disick, 12, Reign Disick, 10, and Rocky Barker, 15 months—will have a fifth child.

“She loves having babies and being pregnant,” Khloe explained, “so I can totally see her having another one.” (For more with Khloe, watch E! News on Feb. 10.)

And while the Khloe in Wonder Land host isn’t looking to grow her brood at the moment, she’s enjoying all that motherhood has to offer. In fact, as Khloe noted, having two kids has given her a whole new appreciation for Kris Jenner.

“The second I got pregnant, I had a complete different level of respect and patience for my mom,” Khloe said of Kris, who is also mom to Kim Kardashian, Rob Kardashian, Kendall Jenner and Kylie Jenner. “My mom and I have always had a very close relationship, but it could be testy at times like when I was younger.”

But, like many, Khloe’s perspective changed after having kids.

Trump’s Tremendous Bowl Interview Was A Complete Catastrophe

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Donald Trump mostly hides on Fox News or speaks to the White House Press Corps because they have implicitly agreed not to ask difficult questions in exchange for access to the president.

The first blunt truth about Donald Trump’s Super Bowl interview is that if the Super Bowl was on a different network, Trump would not have done the interview.

Trump he would get the cuddly treatment from Fox News and golfing buddy Bret Baier, and he certainly did.

Video:

Baier asked the tough questions of Trump about his dancing and sports and compared the first two weeks of his administration to a no-huddle offense. Baier asked Trump if he trusted Elon Musk and allowed Trump to complain because the courts said that Musk can’t have access to everyone’s private data.

The interview did contain one relevant question.

Baier asked Trump, “ If all goes to plan, when do you think families will be able to feel prices going down, groceries, energy, or are you kind of saying to them, hang on, inflation may get worse until it gets better?”

Trump answered, “ No, I think we’re going to become a rich nation. Look, we’re not that rich right now. We owe 36 trillion dollars. That’s because we let all these nations take advantage of us. Same thing, like 200 billion with Canada, we owe 300, we have a deficit with Mexico of 350 billion dollars. I’m not going to do that.”

The US trade deficit with Canada is the second smallest of any trading partner. The US trade deficit with Canada was $300 billion, but $45 billion. In fact, Canada is America’s biggest export market, so a trade war with Canada would be a nightmare for the United States.

Fox News tried to save the interview with lots of editing of Trump’s answers, but it was still a disaster of nonsense, unanswered questions, and rambling misinformation.

Donald Trump isn’t well, and it was cute when he tried to pretend like he was in charge of Elon Musk and giving Musk instructions. It is clear that the scam Trump and Musk are running is going to involve a bogus DOGE report on fraud and waste that Republicans are going to try to use to justify massive spending cuts to pay for their tax cuts for the wealthy and corporations.

Just to summarize, Trump thinks Canada should become a state, isn’t going to do anything about grocery prices, and claims that the American people elected him so Elon Musk could spy on them.

The best way to defeat Trump and the radical right-wingers pulling his strings is to let him keep telling the American people that he is going to do nothing for them.

What did you think of Trump’s Super Bowl interview? Share your thoughts in the comments below.

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That is the No. 1 purpose the rich splurge on personal jet journey

Few things say “luxury” like private jet travel. 

Whether you have your own plane or pay thousands of dollars per hour for access to a private aircraft through a service like Flexjet, the price of avoiding traveling with the masses is steep.

Kenn Ricci has turned the luxury of flying private into a successful entrepreneurial career. Once a pilot himself, Ricci spent years flying A-listers like Elton John and Bruce Springsteen and even piloted Bill Clinton’s plane during his presidential campaign.

As the chairman of Flexjet, the nation’s second-largest commercial private jet operator, Ricci has made it his mission to make sure that the very wealthy are getting their money’s worth when they step onto one of the 600 to 900 flights his company operates daily.

“Why do people pay $80,000 to go to London when they could fly first class or premiere for $12,000 or $15,000?” he asks. 

The answer, Ricci says, is because there’s one thing that the very-wealthy value above all else: Time. 

‘Whatever you want, we’ll do that for you’

While the privacy, luxury and convenience of private air travel is a huge draw, Ricci says the real selling point is the peace of mind that tens of thousands of dollars can buy you on your trip. 

“Where can you buy time? Where can you buy less stress?” he says. “That’s what they’re really paying for.”

Even flying first class, travelers have to deal with airport traffic and TSA lines. When they get to their gate, their flight could experience a delay or be canceled outright. 

When you’re paying up to $10,000 per hour flying private, Ricci says, that stress is taken off of your plate. 

Why do people pay $80,000 to go to London when they could fly first class or premiere for $12,000 or $15,000?

Kenn Ricci

Chairman, Flexjet

“When our plane breaks, or if the weather’s bad, we feel bad for the customer. We find alternatives. We solve their problem,” he says. “If you’re on an airline and the plane is canceled, you have to solve your own problem. They’re paying for the removal of the hassle and for the gaining of time.” 

“We want your problem solved,” he adds. “I’ll say ‘What will make you happy? Whatever you want, we’ll do that for you.'”

Sometimes that problem solving means finding alternative travel arrangements. For particularly disgruntled customers, that might mean Flexjet offers to comp the hefty price tag of their trip as an apology for the inconvenience. 

“This is what customers like about us: If we fail you, we’re apologetic,” he says. “We didn’t meet the standard, we didn’t meet your expectation. So they’re getting attention, and that makes the travel experience different than when you have to slog your way through it.”

Still, Ricci doesn’t recommend that his clients break the bank to fly private no matter what. In fact, he often tells customers that they should be spending no more than 10% of their discretionary income on his offerings.

“I pride myself on not making you do something that wouldn’t be in your interest,” he says. “If you have disposable income of a million dollars, you’re nuts if you’re spending more than $100,000 a year on this asset.” 

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